Privacy Policy

Effective Date: 05 Apr 2024

Welcome to This Chat Helps, a platform dedicated to assisting individuals and their advocates in completing formal letters and forms through a trauma-informed approach. This Privacy Policy describes how we collect, use, and handle your information when you use our website.

1. Information We Collect

We strive to minimize the data we collect. When you interact with our site:

• Chat Functionality: You can use our chat function to receive assistance without the need to sign in or register. If you choose to use this feature, we do not store any of the messages or data you provide during the chat session in our database. However, these messages are temporarily stored in cookies for the duration of the session to facilitate the chat service but are not retained after the session ends.
• Paid Users: For users who opt for paid services, registration is required. The registration process requires providing us with basic contact information such as your name and email address. This information is used solely to manage your account and to provide the services requested.

2. Cookies and Similar Technologies

• Session Cookies: We use session cookies to operate our website effectively. These cookies are essential for enabling user movement around our site and providing access to features such as your personal settings. The session cookies do not contain personal data and expire when you close your browser.
• Cookie Consent: Upon your first visit to our website, you will be prompted to accept or reject the use of cookies. Only essential cookies are set by default to maintain session integrity. You have the option to accept additional cookies, which may enhance your user experience.

3. How We Use Information

To Provide Services: We use the information we collect, including cookie data, to operate and maintain our services, such as enabling the chat functionality and managing user accounts for paid services.

Improvements: Information collected may be used to improve the functionality and user experience of our website. However, we ensure that no personal data from chat sessions is used for this purpose.

4. Data Retention

We do not store any messages or personal data from the chat sessions in our database. Information required for the operation of paid user accounts is retained as long as necessary to provide services to those accounts and comply with our legal obligations.

5. Your Data Protection Rights

You have certain rights concerning your personal information, including:

• The right to access - You can request access to your personal information that we hold.
• The right to rectification - You may request that we correct any inaccurate information about you.
• The right to erasure - You may request the deletion of your personal data when it is no longer necessary for us to retain it.
• The right to restrict processing - You may ask us to suspend the processing of your personal information.
• The right to object to processing - You may object to the processing of your personal information by us.
• The right to data portability - You may request that we provide you with a copy of the personal information which you have provided to us, in a structured, commonly used, and machine-readable format.

You can exercise these rights at any time by contacting using this contact form.

6. Information Security

We implement appropriate technical and organizational measures to protect the information we collect and maintain. While no system is completely secure, we believe the measures implemented reduce our vulnerability to security problems to a level appropriate to the type of data involved.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We encourage you to review this Privacy Policy periodically for any changes.

8. Contact Us

If you have any questions or concerns about this Privacy Policy or our practices, please contact us via this contact form.

Thank you for choosing This Chat Helps to assist you with your needs. We are committed to protecting your privacy and ensuring you have a positive experience on our website.